The Lumina Mesh Statement Set (Necklace & Matching Bracelet Combo)

Last updated: September 2026

At TrioBliss by Num, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our policy below regarding returns, exchanges, and refunds.

1. Return Window & Eligibility

We offer a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return:

• The item must be unused, unworn, unwashed, and in the same condition as when you received it.

• The item must be in its original packaging with all tags attached.

• You must provide a proof of purchase (order confirmation number or invoice).

2. Non-Returnable Items

Certain types of items cannot be returned or exchanged:

• Custom or personalized products made specifically for you.

• Final Sale / Clearance items (unless delivered defective or damaged).

• Hygiene-sensitive items (e.g., innerwear, accessories, or cosmetics, if applicable to your catalog).

• Gift cards.

3. How to Initiate a Return

To start a return request, please follow these steps:

1. Contact Us: Reach out to us via email at hello@trioblissbynum or via Direct Message on Instagram @trioblissby_num within 7 days of receiving your package.

2. Provide Details: Include your Order Number, the item name, and the reason for return. If the item is defective or damaged, please attach clear photos or a short video clip.

3. Approval & Instructions: Once your request is reviewed and approved, our team will provide you with the return mailing address and shipping instructions.

Please Note: Items sent back to us without prior return approval will not be accepted.

4. Return Shipping Costs

• Defective, Damaged, or Incorrect Items: If you received a defective item, a damaged shipment, or the wrong product, TrioBliss by Num will cover all return shipping costs or arrange a replacement pick-up at no charge to you.

• Change of Mind / Exchanges: If you are returning an item due to a change of mind or sizing error, you will be responsible for paying the return courier/shipping fee. Original shipping charges are non-refundable.

5. Refunds & Processing Times

Once your returned item is received and inspected by our Quality Control team:

1. We will notify you via email/DM regarding the approval or rejection of your refund based on the item’s condition.

2. If approved, your refund will be processed back to your original payment method or issued as Store Credit (as per your preference) within 5–10 business days.

Note: Depending on your payment provider or banking institution, it may take additional business days for the credit to officially reflect in your account.

6. Order Cancellations

• You can request to cancel your order within 12 hours of placing it, provided the package has not yet been shipped.

• If the order has already been dispatched, it cannot be canceled and must follow the standard Return Process once delivered.

7. Contact Information

If you have any questions or require assistance with your order, please reach out to us:

• Instagram Direct Message: @trioblissby_num

• Email: hello@trioblissbynum.com

• WhatsApp / Phone:

• Operating Hours: Monday – Saturday, 9:00 AM – 6:00 PM